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Program Manager - Learn to Skate

Horgan Arena - Auburn, MA, Navin Arena - Marlboro, MA, Buffone Arena - Worcester, MA

Making our Community a Better Place Starts with You - Join our Team, Make a Difference!

Facility Management Corporation, known as “FMC Ice Sports” was formed in 1992 to deliver high quality ice sport facility management and operations, as well as ice-based programs that benefit our communities and promote interest in both hockey and skating. We have established a record of quality operations and have grown to be the largest operator of public arenas in the United States. FMC operates 25 public ice skating arenas across the state of Massachusetts in long-term partnership agreements with the Commonwealth and various municipalities as well as educational institutions.

The Program Manager - Learn to Skate will oversee multiple Program Hours and/or functions on and off site. The Manager is assigned multiple programs, functions, hours, or an area. In addition to experience related to the programs and/or functions being placed in their care, a manager should also possess superior communication skills, superior time and task management capabilities, leadership and team building qualities. The Manager is also responsible for all staffing, including finding candidates, hiring and/or firing, and assisting payroll.

Work schedule will include nights, weekends and some holidays as necessary to meet the needs of our facilities and to complete job responsibilities.

Essential Duties and Responsibilities:

• Hiring, scheduling and training instructors and other staff.
• Training Facility Support Staff to support programming hours effectively.
• Support and assist their direct report's efforts, directives, and initiatives.
• Maintaining staff budget hours both on and off the ice.
• Payroll processing of programming hours.
• Registrations and programming transactions related to the facility/programs in their care; authority/trainer for Halix and programming functions/processes used in the POS system.
• Being the representative for the program in relation to the community, including
  • Partnerships
  • Local organizations
  • Social Media
• Cultivating the FMC Skating Community within the rinks assigned, including but not limited to:
  • Promoting the crossover from Learn to Skate to Figure Skating or Hockey programs.
  • Helping to build a team atmosphere.
  • Parent, skater, and coach education.
  • Identifying areas for development.
  • Assist with events such as Session Special Events, Exhibitions, Spring Show, partner events, community events, public skate events, etc.
• Other duties assigned.

Skills/Knowledge Required:

• High school diploma or GED.
• A minimum of two years if paid Instructor experience in either Figure Skating or Hockey.
• One of the following proficiencies as a skater:
  • Passed ISI Freestyle 4
  • Passed USFS Preliminary
• Outstanding customer service skills.
• A self-starter with ability to take direction and prioritize tasks from supervisors.
• Ability to communicate effectively both verbally and in writing, with a variety of individuals.
• Strong organizational skills with the ability to prioritize multiple tasks and manage time effectively while meeting deadlines.
• Intermediate proficiency in Microsoft Office; ability to process data and compile reports.
• Flexibility to work varying hours especially as seasons and service needs changes.

Compensation: $24.00/hour

Why work at FMC Ice Sports?

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. All offers are contingent upon passing a thorough background check including a CORI, SORI and National Criminal History Background check. FMC Ice Sports is an Equal Opportunity Employer.